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Distance Selling RegulationsDistance Selling Regulations The European Commission has issued the Distance Selling Directive, which applies to business-to-customer contracts and is intended to protect online shoppers. The key points of your rights as a consumer are that we must provide you with the following information. Our name, address and company information Registered Address: Equitable Gourmet Ltd, 42 Alie Street, Aldgate, London E1 8DA Tel: +44 7970 450 397, info@equi-table.com Our company is registered in England, number 5872478, and has VAT registration number GB 912 358 240. The main characteristics of the goods All products on offer at www.equitablegourmet.com have descriptions of the contents and our packaged boxes and hampers have a full listing of the items included. We also provide photographs to show the item format and packaging.The price including all taxes All items on offer are clearly priced in Pounds Sterling. All prices include UK VAT where applicable. Information on delivery time and costs Our delivery charges are described in the Shipping Information pages. Also, the Terms and Conditions have further general information about deliveries. A written confirmation of the above After an order has been placed, the details of your order will be displayed. You should print or save this page for your records. Written details of how to cancel the contract Subject to our Cancellations Policy (see Terms and Conditions) you can cancel an order by telephoning us in the UK on 07970 450397 (+44 7970 450397 from outside the UK) or e-mailing us at info@equi-table.com, stating your name and e-mail address, and the order reference if available. An address for consumer complaints We can be reached by post at: Equitable Gourmet Ltd, 42 Alie Street, Aldgate, London E1 8DA. You can telephone us in the UK on 07970 450397 (+44 7970 450397 from outside the UK), or e-mail us at info@equi-table.com. Details of after-sales service and guarantees We welcome any feedback or comments on our service. If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer. A cooling-off period gives you the right to cancel the contract within seven working days of receipt of goods subject to our cancellation policy (see Terms and Conditions). |